IMPORTANT NOTE ON TM UNIFI INSTALLATION FEES:
Free Installation worth RM 200 & Free Equipments worth RM 800.
TM UniFi FREE installation only covers the standard installation. ( 15 meter cable )
Non Standard installation is when:
1. The installation requires extra cable length (additional cable used shall be chargeable)
2. The cable route is either over the ceiling, wall concealed or any other way as opposed to the standard installation.
Any installation beyond the standard installation will be charged separately as quoted by the installer, and is to be paid directly
on the installation day to the installer. Please be informed that the cost will be around RM50 for every 5 meter exceeding
the standard 15 meters included in the FREE installation.
Minimal drilling at your premise may be required. However, if the cable route is over the ceiling, wall, concealed or any other than
standard white plastic casing, the installer will charge based on the length and the FREE 15 meter will no longer apply.
Expect to pay around RM10 – RM15 per meter and feel free to negotiate with the installer for the best deal.
From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step
process of how we bring UniFi into your home or office.
Step 1: Setting the Appointment
Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation
but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and
for VDSL2, 2-3 hours.
24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation.
Our UniFi technician will also call you just before he goes to the agreed address of installation.
Step 2: Site Assessment
Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire
installation. This includes:
(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring
In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP),
whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to
any home or office renovation, it may require a longer installation period than for overhead fibre access installation.
For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and
perform the necessary cabling there.
Note: VDSL2 – your existing Business Broadband access will be disabled during this exercise.
Step 3: Installation Activities
It’s time to complete the installation process. As part of this process, some minimal drilling may be required.
After laying the cables we will determine which modem is suitable for your home. Indoor installation requires
more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided.
However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent
unsightly wiring, wires and cables will be housed in proper casings.
However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through
your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be
borne by you.
VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or
office. For this premise type, indoor installation requires minimal setup time.
Step 4: Equipment Setup
After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by
Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and
works properly, our technician will then show you that all the services are in working order.
Step 5: Completion
You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation
work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your
service agreement. If you require more information or encounter any problems with the services, please contact
us through any of the following avenues: